Shipping policy

All orders are processed within [2-5] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout, or a confirmation of the shipping fee will be sent to you after you request to place the order, ideally between[1-2] business days.

In-Store Pickup

After placing your order and selecting Pickup at checkout, your order will be prepared and ready for pick up within [2-3] business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [10:00am -5:00pm] on [Monday to Saturday]. Please have your order confirmation email/WhatsApp message with you when you come.

International Shipping

We offer international shipping to the following countries:

[NIGERIA, NAMIBIA, ZIMBABWE, KENYA- (BETWEEN 7 TO 10 BUSINESS DAYS)**]

Shipping charges for your order will be calculated and displayed at checkout, or a confirmation of the shipping fee will be sent to you after you request to place the order.

Your order may be subject to import duties and taxes (including VAT), incurred once a shipment reaches your destination country. [OREVABEAUTY] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email/Whatsapp notification from us which will include an order number you can use to check its status. By heading over to “find my order” at the footer of our site, or if you have created an account you can check your user account, under orders to see the status of your order per time.

If you haven’t received your order within [5] days of receiving your shipping confirmation email/Whatsapp message, please contact us at [+27672185011 OR tina@orevabeauty.com] with your name and order number, and we will look into it for you.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [+27672185011 OR tina@orevabeauty.com]. Please note that returns will need to be sent to the following address: [70 Oakland hill road parklands north].

If your return is accepted, we’ll send you a return shipping confirmation message, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [+27672185011 OR tina@orevabeauty.com]

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [+27672185011 OR tina@orevabeauty.com].