Effective Date: 13th March 2024
At Orevabeauty, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://orevabeauty.com, and make purchases from our store.
1. Information We Collect
When you visit our website, we may collect the following types of personal information:
- Personal Information: Includes your name, email address, shipping address, billing address, phone number, payment details (such as credit card numbers), and other details you provide when making a purchase or signing up for our newsletter.
- Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and how you navigate our site.
- Order Information: When you place an order, we collect information such as your purchase history, payment information, shipping address, and transaction details.
- Cookies: We use cookies to improve your browsing experience. Cookies are small data files that are placed on your device or computer and may include an anonymous unique identifier.
2. How We Use Your Information
We use the personal information collected in the following ways:
- To Process Orders: We use your personal information to fulfill your orders, including processing payments, arranging for shipping, and providing order confirmations.
- To Communicate with You: We may use your contact information to respond to inquiries, provide updates on your orders, and share marketing communications (such as newsletters and promotions) with your consent.
- To Improve Our Website: We analyze device information and site interactions to improve the functionality and design of our website.
- To Personalize Your Experience: We use your information to tailor content and product recommendations based on your preferences and browsing behavior.
3. Sharing Your Information
We respect your privacy and will never sell or rent your personal information. However, we may share your data with trusted third parties in the following circumstances:
- Service Providers: We work with third-party service providers to perform business functions such as payment processing, shipping, and analytics. These providers have access to the personal information necessary to perform these tasks but are prohibited from using it for other purposes.
- Compliance with Laws: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant third party.
4. Data Security
We implement a variety of security measures to ensure the safety of your personal information. These include encryption, firewalls, and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request corrections or updates to any inaccurate or incomplete personal data.
- Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can unsubscribe from our marketing communications at any time by following the instructions provided in the emails or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to track user behavior on our website and improve user experience. You can manage cookie preferences through your browser settings.
- Essential Cookies: These cookies are necessary for the website to function properly.
- Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by providing information about site usage and performance.
7. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites, and we are not responsible for the practices or content of those external sites. We encourage you to read their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with the updated effective date.
9. Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
10. Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +27684993112 or email us at tina@orevabeauty.com or contact us at 70 Oakland Hill Road, Cape Town, Western Cape, 7441, South Africa.